Refund & Cancellation Policy

Donations

General Donation Policy

All donations made to Saksham Sewa Samiti are final and non-refundable. As a charitable organization, donations are used to support ongoing social and welfare activities.

Why Donations Are Non-Refundable

• Donations are utilized for community services and charitable programs
• Tax-related implications may apply (if applicable under Indian law)
• Donations are treated as voluntary contributions

Exceptional Circumstances

Refunds may be considered only in rare cases such as:

• Duplicate payment due to technical error
• Incorrect amount debited
• Unauthorized transaction
• Multiple deductions due to system error

👉 Requests must be made within 7 days of the transaction with proper proof.

Services / Materials (if applicable)

Refund Eligibility

Refund or replacement may be provided if:

• Incorrect service or item is delivered
• Service was not fulfilled as promised
• Quality issues are reported with valid proof

Timeline

• Report issue within 48 hours
• Refund processed within 7–10 business days after verification

Non-Refundable Cases

• Change of mind
• Delay in reporting
• Incorrect details provided by user
• Service already delivered or consumed

Event Registrations & Programs

Cancellation by Participant

• 15+ days before event: 75% refund
• 7–15 days before event: 50% refund
• Less than 7 days: No refund

Cancellation by Samiti

If we cancel or reschedule an event:

• Full refund, or
• Transfer to next event, or
• Credit for future participation

Transfer of Registration

You may transfer your registration to another person up to 7 days before the event with prior notice.

Sponsorships & Special Activities

• Program Sponsorships: Non-refundable once confirmed
• Community Services (e.g., food distribution): Cancellation allowed only if informed in advance (minimum 3 days)
• Special Campaigns: Non-refundable after confirmation

Refund Process

How to Request a Refund

To request a refund, please:

• Email us at sakshamsewa09@gmail.com
• Provide transaction ID / receipt
• Mention reason clearly
• Attach supporting proof (if required)

We will respond within 3–5 business days.

Refund Method

Refunds will be processed to the original payment method:

• UPI / Wallet: 3–5 business days
• Bank Transfer: 5–7 business days
• Card Payments: 7–10 business days

Processing Charges

Payment gateway or transaction charges (if applicable) may be deducted from the refund amount unless the error is from our side.

Important Notes

• Refund decisions are subject to internal review
• Partial refunds may be issued based on case evaluation
• Any bank charges during refund will be borne by the user

Policy Updates

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services means you accept the updated policy.